Custom Fields
Customize the data collected from users when submitting a ticket to help get straight to the issue.
Amazing customer
Experience, at scale
CXROID gives you all the tools to manage conversations across all channels, build relationships and delight your customers from one place.
Awesome feature
Omnichannel Conversations
Handle conversations and tickets across all channels in realtime from one platform
Web & in App live chat
Connect in realtime with your visitors while working in teams providing a delightful customer experience
Messenger
Respond to you customers on instagram and facebook with ease
Manage Email communications and distribute workload across your team
Join your customers on the world's most used messaging app with CXROID's official WhatsApp integration.
Telegram
Connect your Telegram account with CXROID, manage your customer messages without leaving the Platform.
SMS
Connect your phone number with CXROID, manage your business SMS from the same platform.
AWESOME FEATURE
integrated ticketing
Easily scale and streamline your customer service and drastically improve your customer's experience. with the integrated ticketing solution CXROID provides you with the ability to easily create and dispatch tickets and tasks across teams and provide realtime information to your customers.
Custom Columns and Queues
create your own personal views of tickets and specify what information you would like to see.
Help Topics
Configurable help topics for web tickets allow you to route inquiries to exactly the right department for swift resolution.
Service Level Agreements
SLA Plans allow you to track tickets and due dates without the hassle!
Assign, Transfer, & Referral
Transfer tickets between departments to make sure it’s being handled by the correct agents, or assign tickets to a particular agent or team of agents.
Agent Collision Avoidance
Ticket locking mechanism to allow staff to lock tickets during response to avoid conflicting or dual responses.
OUR TARIFfs
BASIC
$25.00
per month
- FINANCE BUSINESS & ANALYSING
- MANAGMENT & MARKETING
- 24/7 CUSTOMER SUPPORT
- 1 FREE OPTIMIZATION
- 5 ANALYTICS CAMPAIGNS
STANDRED
$50.00
per month
- FINANCE BUSINESS & ANALYSING
- MANAGMENT & MARKETING
- 24/7 CUSTOMER SUPPORT
- 5 FREE OPTIMIZATION
- 25 ANALYTICS CAMPAIGNS
PREMIUM
$75.00
per month
- FINANCE BUSINESS & ANALYSING
- MANAGMENT & MARKETING
- 24/7 CUSTOMER SUPPORT
- 10 FREE OPTIMIZATION
- 50 ANALYTICS CAMPAIGNS
REQUEST A DEMO
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